Advantage Strategic Plan 2024 -2027
Advantage Behavioral Health Services (ABHS) is committed to delivering compassionate, high-quality behavioral health care to the individuals, families, and communities we serve across Georgia. This 2024–2027 Strategic Plan reflects our shared vision for growth, excellence, and impact — built on a foundation of community trust, fiscal responsibility, and an unwavering dedication to our workforce and the people in our care. The priorities and activities outlined below represent our roadmap for strengthening how we show up in every community, developing our team, expanding access to care, and demonstrating the meaningful difference our work makes every day.
PRIORITY 1
Present, Known & Trusted in Every Community
Key Activities
Develop an agency-wide external communications protocol
Expand community engagement and education to promote the Advantage brand and reduce stigma
Strengthen processes for building and maintaining community partnerships
Gather community surveys and data to assess awareness and support for Advantage services
PRIORITY 2
Exceptional Financial Stewardship
Key Activities
Increase Revenue
Decrease/Stabilize Expenses
Increase Cash on Hand
PRIORITY 3
Best-in-Class in Georgia
Key Activities
Establish a Center of Excellence for Behavioral Health Training
Build a robust Practical Professional Training Program
Develop competent and effective leadership
PRIORITY 4
A Team Invested in ABHS
Key Activities
Build and sustain a committed team and positive agency culture through strengthened staff support programs
PRIORITY 5
Measurable Impact Across Every Community
Key Activities
Create a centralized, staff-accessible data hub
Ensure access to accurate, wide-ranging reports
Build outcome infrastructure for IDD services
Increase outcome involvement in the record review process
Promote and optimize the use of objective measures of client progress
Ensure capacity for CCBHC reporting requirements
PRIORITY 6
Retention in Care is Whole-Person Care
Key Activities
Increase client engagement through clear, evidence-based education that supports continuity and self-care
Highlight successful client outcomes to attract and retain clients after intake
Integrate peer navigators into psychiatric care to improve support and outcomes
Improve provider access for re-engagement and follow-up appointments
Ensure behavioral health assessments are efficient and accurately identify client needs
Identify reasons clients are not returning to services
Enhance motivation and client empowerment
Incorporate social determinants of health into every course of treatment
PRIORITY 7
Every Community Has the Care It Needs
Key Activities
Improve communication for new clients on the agency website
Develop a more nuanced triage process for needs between crisis and routine care
Make the first-access appointment a positive experience
Launch the patient portal
Maintain sufficient staffing to meet community need
At Advantage Behavioral Health Services, we believe that every person deserves access to quality behavioral health care — and that the communities we serve deserve a provider they can count on. This strategic plan is more than a roadmap; it is a reflection of our commitment to growth, accountability, and the people at the heart of everything we do. As we move forward together through 2027, we remain steadfast in our mission to show up, serve well, and make a lasting difference across every community we call home.